FAQ
FAQ
VOYAGEESIM for Australia & New Zealand
7GB 7days, 10GB 10days
・iPhone
Please try restarting the device several times. Also, open "Settings" → "Cellular" on your iPhone and go to "SIMs" to check that eSIM is installed.
If it is not installed, please refer to the manual below and install it again.
・Android (Google Pixel)
Check your esim is installed, go to Settings → Network & Internet → SIM. If it is installed, tap the eSIM and check if data roaming is turned on. If it is not installed, please refer to the manual below and reinstall it.
If you are still unable to connect after restarting the device multiple times, please contact us via the inquiry page below.
After arriving at your destination, the usage will start from the moment you first start communicating, and the number of days will be counted in 24-hour increments.
Data usage is 1GB per day. Data usage is counted from 0:00 to 23:59 (GMT+8) Hong Kong time.
Please note that the standards for counting the number of days for a plan and the number of days for data usage are different.
You can still use data at 128kbps
This is available on any eSIM compatible device that supports tethering.
If you set it up in Japan, the Japanese carrier signal will be displayed, but the eSIM is not be activated. When it is activated, the following notification will be displayed.
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Welcome to Billion Connect!
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After installing the eSIM, you will not be able to receive local signals in Japan, so this message will be displayed, but this is not a problem as the eSIM itself has already been set up. Once you arrive in your location, please refer to the manual below and activate the device.
How to install and activate VOYAGEESIM for Australia & New Zealand (steps)
You will be able to use the service as soon as you receive a signal at the destination. If the "Out of Service Area" message appears after you arrive at the destination, please try restarting your smartphone several times.
Please note that you cannot check the remaining data amount for this product.
