Privacy policy

The purposes for which T-Gaia Corporation (hereinafter referred to as "the Company") uses customer information (hereinafter referred to as "personal information") are as follows. We aim to continue providing information that benefits our customers. Recognizing the importance of personal information, we will handle it appropriately, complying with laws and regulations concerning the protection of personal information.

Scope of Application of Privacy Policy
The purposes for which the Company obtains personal information are as follows. If personal information is obtained for purposes not specified here, we will clearly state the purpose before our acquisition.

Purposes of Use
•Delivery of products sold on this site
•Distribution of email newsletters related to this site ( only for members)
•Information about events and news related to this site•Shipment of prizes to winners of sweepstakes campaigns related to this site
•Delivery of advertisements related to this site (including cases where third parties are advertisers)
•Settlement of payments and collection of late fees for products and services sold on this site
•Verification of identity and response to inquiries from customers regarding this site
•Investigation of usage trends related to this site
•Maintenance and management of this site, statistical analysis of usage, and problem-solving
•Response to litigation and disputes

Proper Acquisition
The Company will not acquire personal information of users by deceit or other improper means. The Company will use the personal information of users within the scope defined by the "Purposes of Use."

 

Provision to Third Parties
The Company will not provide personal information to third parties except in the following cases:
1. When providing to companies or organizations with the prior consent of the user.
2. When providing to telecommunications operators in case of fraudulent use.
3. When required legally.
4. When necessary for the protection of human life, body, or property and obtaining consent from the user is difficult.
5. When particularly necessary for public health improvement or sound growth of children and obtaining consent from the user is difficult.
6. When cooperation is necessary for government agencies or local public bodies or their contractors to perform legally prescribed duties, and obtaining user consent may impede the performance of such duties.

 

Security Management
The Company will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to ensure its safe management.

 

Voluntary Provision of Personal Information and Consequences of Non-Disclosure
Providing personal information is voluntary for customers. However, if the necessary information is not provided, we may not be able to respond to your requests.

Disclosure, Correction, Addition, Deletion, Suspension of Use, and Cessation of Provision to Third Parties
If the individual requests notification of the purpose of use, disclosure, correction, addition or deletion, suspension of use, erasure, or cessation of provision to third parties (hereinafter referred to as "disclosure, etc.") of personal information held by the Company, we will respond within a reasonable period and scope after confirming that the request is made by the individual.

Method and Contact for Disclosure Requests
Requests for disclosure of personal information are accepted by the following methods. If you have any questions about the method of requesting disclosure, please contact the reception desk below via email.

Application by Email
Please apply by email to the email address of the reception desk below. We will respond by issuing documents or by other methods after confirming that the applicant is the individual based on the information registered in VOYAGEE.

Reception Desk: T-Gaia Corporation, CX Dept,
VOYAGEE Contact Desk Email: tk_esim-info@t-gaia.co.jp

 

About Access Logs
This site records information of customers who accessed it in the form of access logs. The access log includes domain names, IP addresses, browser types, access dates, and times, and is used for maintenance management, statistical analysis of usage, and problem-solving of the site.

 

Others
To protect the personal information of users, the Company may revise the privacy policy due to changes in laws and other norms. In the event of a revision, it will be announced on the website.

Use of Cookies by Third-Party Advertisers
Advertisements for the Company are displayed on various sites on the internet by third-party advertisers including Google. Third-party advertisers, including Google, use cookies to deliver advertisements based on the past access information to this website. Users can disable the use of cookies by visiting the opt-out page of third-party advertisers, including Google. (Or you can disable the use of cookies by third-party advertisers visiting the Network Advertising Initiative opt-out page .)

Provision of Personal Information to Foreign Third Parties

1. Services provided by the Company
①Business content: eSIM sales
②Information provided when providing personal information:
　Information required at the time of purchase
③Location of the recipient: Canada
2. Personal Information Protection Systems in Foreign Countries
The foreign third parties to whom personal information is provided comply with the personal information protection regulations of their respective countries. Please refer to the following for information on the personal information protection systems of each country:
　Canada: https://laws-lois.justice.gc.ca/eng/acts/P-21/
The Personal Information Protection Commission conducts system surveys.
3. Measures taken by foreign third parties to protect personal information:
①Business content: eSIM sales
②Measures taken by the recipient to protect personal information https://www.shopify.com/legal/privacy/app-users

 

This policy has been translated from the Japanese original for reference purposes only. In the event of any discrepancy
between this translated document and the Japanese original, the original shall prevail.