Terms of service

Terms of Use

These Terms of Use (hereinafter referred to as "these Terms") stipulate the conditions for the use of the "VOYAGEE" service (hereinafter referred to as "this Service") operated by T-Gaia Corporation (hereinafter referred to as "the Company") on this website. All users (hereinafter referred to as "Users") of this Service shall use it in accordance with these Terms.

Article 1 (Application)

These Terms apply to all relationships between Users and the Company concerning the use of this Service.
In addition to these Terms, the Company may establish various rules and regulations (hereinafter referred to as "Individual Provisions") for the use of this Service. Regardless of their name, these Individual Provisions shall constitute a part of these Terms.
If the provisions of these Terms conflict with those of the Individual Provisions mentioned in the preceding paragraph, unless otherwise specified in the Individual Provisions, the Individual Provisions shall prevail.

Article 2 (User Registration)

Users who would like to register as members of this Service must apply for registration in accordance with the method prescribed by the Company, agreeing to these Terms, and registration will be completed when the Company notifies the applicant of its approval.
The Company may not approve the registration application if the applicant falls under any of the following circumstances, and the Company has no obligation to disclose the reasons:
(1) If false information was provided during the registration application.
(2) If the application is from a person who has previously violated these Terms.
(3) If the Company deems the registration application inappropriate for other reasons.
Users may use this Service even without registration. However, in such cases, Users shall comply with the provisions of these Terms.

Article 3 (Management of User ID and Password)

Users who have registered as members of this Service (hereinafter referred to as "Registered Users") shall manage their User ID and password at their own responsibility.
Registered Users shall not transfer, lend, or share their User ID and password with any third party under any circumstances. The Company considers any login made with a combination of User ID and password that matches the registered information as being made by the Registered User who owns the User ID.
The Company shall not be liable for any damages arising from the use of a User ID and password by a third party, except in cases of intentional misconduct or gross negligence by the Company.

Article 4 (Sales of Products)

The products sold by the Company on this Service are eSIM products (hereinafter referred to as "the Products") used to access data communication services (hereinafter referred to as "Service Provider Communication Services") provided by the telecommunications operators separately designated by the Company on this Service (hereinafter referred to as "Telecommunications Operators").
When a User would like to purchase the Products, the User shall apply for the purchase in accordance with the method prescribed by the Company, and the sales contract for the Products shall be established when the Company notifies the User of its acceptance of the application.
The Company shall send the purchased Products to the User in accordance with the method prescribed by the Company.
The Company may cancel the sales contract mentioned in paragraph 2 without prior notice to the User if any of the following circumstances apply:
(1) If the User violates these Terms.
(2) If the information registered by the User contains errors and the Products cannot be delivered due to reasons not attributable to the Company.
(3) If the Company deems that the trust relationship between the Company and the User has been compromised.
Payment methods, delivery methods, and cancellation methods for the purchase application related to this Service shall be in accordance with the methods separately specified by the Company.

Article 5 (Use of Service Provider Communication Services)

When a User would like to use Service Provider Communication Services with the Products, the User shall follow the procedures prescribed by each Telecommunications Operator to start using the Service Provider Communication Services.
When the User completes the procedures to start using the Service Provider Communication Services, a usage contract for the Service Provider Communication Services (hereinafter referred to as the "Communication Service Usage Contract") shall be established between the User and the Telecommunications Operator providing the Service Provider Communication Services. The content of the Communication Service Usage Contract shall be as specified by each Telecommunications Operator, and the Company shall not be involved in any way.
When a Communication Service Usage Contract is established between the User and the Telecommunications Operator, the User shall use the Service Provider Communication Services provided by the Telecommunications Operator in accordance with the provisions of the Communication Service Usage Contract. The Service Provider Communication Services are provided directly by the Telecommunications Operator to the User, and the Company shall not be liable for the Service Provider Communication Services in any way.
When making inquiries about the Service Provider Communication Services, the User shall use the inquiry form specified by the Company.

Article 6 (Intellectual Property Rights)
The copyright and other intellectual property rights of product photos and other content (hereinafter referred to as "Content") provided by this Service belong to the Company or the rightful owner of the Content. Users shall not reproduce, reprint, modify, or otherwise reuse the Content without permission.

Article 7 (Prohibited Activities)
Users shall not engage in any of the following activities when using this Service:
　(1) Activities that violate these Terms.
　(2) Activities that violate laws or public order and morals.
　(3) Activities related to criminal acts.
　(4) Activities that infringe on copyrights, trademarks, or other intellectual property rights included in this Service.
　(5) Activities that destroy or interfere with the functions of the Company's servers or networks.
　(6) Activities that commercially use information obtained through this Service.
　(7) Activities that interfere with the operation of the Company's services.
　(8) Activities that involve unauthorized access or attempts thereof.
　(9) Activities that collect or accumulate personal information about other Users.
　(10) Activities that impersonate other Users.
　(11) Activities that provide benefits, directly or indirectly, to anti-social forces in connection with the Company's services.
　(12) Other activities deemed inappropriate by the Company.

Article 8 (Suspension of Service Provision)

The Company may suspend or interrupt the provision of all or part of this Service without prior notice to Users if the Company determines that any of the following circumstances apply:
(1) When performing maintenance inspections or updates of the computer system related to this Service.
(2) When the provision of this Service becomes difficult due to force majeure such as earthquakes, lightning, fires, power outages, or natural disasters.
(3) When computers or communication lines are stopped due to accidents.
(4) Other circumstances where the Company deems the provision of this Service to be difficult.
The Company shall not be liable for any disadvantages or damages suffered by Users or third parties due to the suspension or interruption of the provision of this Service, regardless of the reason.

Article 9 (Usage Restrictions and Deregistration)

The Company may restrict the use of all or part of this Service or deregister the User without prior notice if any of the following circumstances apply:
(1) If the User violates any provision of these Terms.
(2) If it is found that the registered information contains false facts.
(3) If the credit card registered by the User as a payment method is suspended.
(4) If there is a default on payment obligations such as fees.
(5) If there is no response from the User for a certain period to communication from the Company.
(6) If there is no use of this Service for a certain period since the last use.
(7) Other circumstances where the Company deems the use of this Service to be inappropriate.
The Company shall not be liable for any damages incurred by Users due to actions taken by the Company under this Article.

Article 10 (Withdrawal)
Registered Users may withdraw from this Service through the prescribed withdrawal procedures.

Article 11 (Disclaimer and Limitation of Liability)

The Company does not guarantee the completeness, accuracy, or effectiveness of the content of this Service and the Products.
Users may transfer to other services operated by third parties related to this Service (hereinafter referred to as "External Services"). In such cases, Users shall use this Service and External Services at their own responsibility and expense after agreeing to the terms of use in the External Services. The Company does not guarantee the completeness, accuracy, or effectiveness of the content of External Services.
The Company shall not be liable for any damages incurred by Users due to their failure to change their registration information.
Users shall use this Service within the scope of the law. The Company shall not be liable for any violations of Japanese or foreign laws by Users in connection with the use of this Service.
The Company does not guarantee that this Service will be uninterrupted or error-free. The Company may suspend or change this Service without notifying Users because of its maintenance, etc. However, the Company shall not be liable for any damages arising from such actions.
The Company shall not be liable for any damages incurred by Users due to unauthorized access or other unforeseen acts.
The Company shall not be liable for any non-performance of this contract in whole or in part due to force majeure such as natural disasters, changes in the earth, fires, strikes, trade stops, wars, civil disturbances, or the spread of infectious diseases.
The Company shall not be liable for any disputes between Users and manufacturers of the Products or other Users in connection with the use of this Service.
The Company does not guarantee the completeness or accuracy of the information contained in articles published on the website (including but not limited to the VOYAGEE Blog) and shall not be liable for any losses or damages incurred by Users or other third parties due to the information contained in such articles.

Article 12 (Changes to Service Content)

The Company may change the content of this Service or discontinue the provision of this Service if the Company reasonably determines that it is necessary to do so.
In the case of the preceding paragraph, the Company shall not be liable for any damages, except in cases of intentional misconduct or gross negligence by the Company.

Article 13 (Changes to Terms of Use)

The Company may change these Terms from time to time in accordance with Article 548-4 of the Civil Code if any of the following circumstances apply:
(1) If the change to these Terms is in the general interest of the Users.
(2) If the change to these Terms does not contradict the purpose of the contract and is reasonable considering the necessity of the change, the appropriateness of the content after the change, and other circumstances related to the change.
When the Company changes these Terms, the Company shall specify the effective date of the changed Terms and notify the Users of the content and effective date of the changed Terms by notifying the Users, displaying the information on this Service, or by other methods prescribed by the Company at least two weeks before the effective date.
Notwithstanding the provisions of the preceding two paragraphs, if the User uses this Service after the notice of the change of these Terms or does not take the withdrawal procedures within the period prescribed by the Company, the User shall be deemed to have agreed to the change of these Terms.

Article 14 (Handling of Personal Information)
The Company shall appropriately handle personal information obtained through the use of this Service in accordance with the Company's "Privacy Policy."

Article 15 (Confidentiality)

Users and the Company shall not disclose or leak confidential information disclosed by the other party in connection with the provision of this Service to any third party. Confidential information means technical, business, or managerial information disclosed in connection with the introduction of this Service, regardless of the form such as documents, electromagnetic data, oral communication or the presence or absence of confidential labeling or designation.
The following information shall not be considered confidential:
(1) Information already possessed at the time of disclosure.
(2) Information already public at the time of disclosure or subsequently made public without fault.
(3) Information legally obtained from a third party after disclosure.
(4) Information independently developed or created without using the disclosed confidential information.
(5) Information required to be disclosed by law or court order.
Users and the Company may disclose confidential information only to officers and employees including those engaged in their business regardless of the form of contract, such as employment contracts, delegation contracts, or business consignment contracts, joint researchers, business consignees, external advisors and others who need to know it for the purpose of providing or improving this Service and are obligated to maintain confidentiality.
Users and the Company shall not use confidential information for any purpose other than the disclosed purpose. If this Service is terminated, this contract is terminated, or for any other reason this contract is terminated, Users and the Company shall promptly return or dispose of the confidential information as instructed by the other party. In disposing of confidential information, methods that prevent reuse shall be employed.

Article 16 (Elimination of Anti-Social Forces)

Users and the Company represent and warrant that they do not currently fall under the category of organized crime groups, members of organized crime groups, persons who have not been members of organized crime groups for five years, semi-organized crime group members, organized crime group-related companies, corporate racketeers, or other anti-social forces (hereinafter referred to as "Organized Crime Group Members, etc.") and do not fall under any of the following circumstances and shall continue not to do so in the future:
(1) Having a relationship in which Organized Crime Group Members, etc., control management.
(2) Having a relationship in which Organized Crime Group Members, etc., are substantially involved in management.
(3) Having a relationship recognized as unjustly using Organized Crime Group Members, etc., for the purpose of obtaining illicit gains for oneself, one’s own company, or a third party, or for the purpose of causing damage to a third party.
(4) Having a relationship recognized as providing funds, etc., or convenience to Organized Crime Group Members, etc.
(5) Having a relationship in which officers or persons substantially involved in management have a socially condemnable relationship with Organized Crime Group Members, etc.
Users and the Company ensure that they will not engage in any of the following acts themselves or through third parties:
(1) Violent demands.
(2) Unjust demands exceeding legal responsibilities.
(3) Acts of threatening behavior or violence concerning transactions.
(4) Acts of spreading rumors, using deception, or force to damage the other party's credibility or obstruct the other party's business.
(5) Other acts similar to the above.
If it is found that the other party falls under the category of Organized Crime Group Members, etc., or engages in any of the acts described in the preceding paragraphs, the Users and the Company may terminate this contract without any notice.
The Users and the Company confirm and agree that they shall not be liable for any damages incurred by the other party due to such termination.

Article 17 (Notices and Communications)
Notices or communications between Users and the Company shall be made in accordance with the method specified by the Company. Unless otherwise notified by the Company in accordance with the prescribed method, the Company will consider the currently registered contact information to be valid and send notices or communications to such contact information. These are considered to have reached the User at the time of dispatch.

Article 18 (Prohibition of Transfer of Rights and Obligations)
Users shall not transfer or pledge to third parties the contractual status or rights and obligations under these Terms without the prior written consent of the Company.

Article 19 (Severability)

Even if any part of these Terms is deemed invalid under the law, the other provisions of these Terms shall remain in effect.
Even if any part of these Terms is deemed invalid or void in relation to a specific User, these Terms shall remain valid in relation to other Users.

Article 20 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with Japanese law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to matters related to this Service.
In the event of any dispute arising in connection with this Service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Article 21 (Miscellaneous)

For matters not stipulated in these Terms, Users shall comply with any detailed regulations separately established by the Company. These detailed regulations shall form an integral part of these Terms.
The detailed regulations shall become effective when posted in the location specified by the Company.
In the event of any inconsistency between the detailed regulations and these Terms, these Terms shall prevail.

*These Terms have been translated from the Japanese original for reference purposes only. In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail.
Updated in April, 2023