Please try restarting the device several times. Also, open "Settings" → "Cellular" on your iPhone and go to "SIMs" to check that eSIM is installed.

If it is not installed, please refer to the manual below and install it again.

Installation Manual

If you are still unable to connect after restarting the device multiple times, please contact us via the inquiry page below.

Inquiry form

After arriving at your destination, the usage will start from the moment you first start communicating, and the number of days will be counted in 24-hour increments.

You can still use data at 128kbps.

This is available on any eSIM compatible device that supports tethering.

After installing the eSIM, you will not be able to receive local signals before you arrive in Japan; therefore, this message will be displayed. However since the eSIM itself has already been set up, there is no problem. Once you arrive in Japan, please refer to page 3 of the manual below and activate it.

Installation Manual

You will be able to use the service as soon as you receive a signal at Japan. If the "Out of Service Area" message appears after you arrive at Japan, please try restarting your smartphone several times.

Please note that this product does not allow you to check the remaining data.