・iPhone
Please try restarting the device several times. Also, open "Settings" → "Cellular" on your iPhone and go to "SIMs" to check that eSIM is installed.

If it is not installed, please refer to the manual below and install it again.

(iOS) Installation Manual

・Android (Google Pixel)
Check your esim is installed, go to Settings → Network & Internet → SIM. If it is installed, tap the eSIM and check if data roaming is turned on. If it is not installed, please refer to the manual below and reinstall it.

(android) Installation Manual

If you are still unable to connect after restarting the device multiple times, please contact us via the inquiry page below.

Inquiry form

After arriving at your destination, the usage will start from the moment you first start communicating, and the number of days will be counted in 24-hour increments.

Data usage is 1GB per day. Data usage is counted from 0:00 to 23:59 (GMT+8) Hong Kong time.

Please note that the standards for counting the number of days for a plan and the number of days for data usage are different.

You can still use data at 128kbps

This is available on any eSIM compatible device that supports tethering.

If you set it up in Japan, the Japanese carrier signal will be displayed, but the eSIM is not be activated. When it is activated, the following notification will be displayed.

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Welcome to Billion Connect!

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Please note that you cannot check the remaining data amount for this product.