Please try restarting the device several times. Also, open "Settings" → "Cellular" on your iPhone and go to "SIMs" to check that eSIM is installed.

If it is not installed, please refer to the manual below and install it again.

Installation Manual

If you are still unable to connect after restarting the device multiple times, please contact us via the inquiry page below.

Inquiry form

The number of days for the plan is counted from the time communication begins locally. This is counted in days, not hour. Therefore, one day is counted up to 23:59. (Hong Kong time (GMT+8) standard)

Example: 7GB 8days plan
Available from 13:30 (GMT+8) on May 1st to Available until 23:59 (GMT+8) on May 8th

1. Open the "Call" app.

2. Enter "*118*55#" and press the call button to receive an SMS containing your remaining data amount. Please refer to the manual below for detailed instructions on how to check.

Data Check Maual

If you use up all your data communication capacity, the service will be stopped. Please note that you will not be able to add data to the same eSIM after that. The manual below explains how to check the remaining data capacity (the amount of GB) of the eSIM you are using, so please check it as necessary.

Data Check Maual

This is available on any eSIM compatible device that supports tethering.

After installing the eSIM, you will not be able to receive local signals before you arrive in your destination; therefore, this message will be displayed. However since the eSIM itself has already been set up, there is no problem. Once you arrive in your destination, please refer to page 3 of the manual below and activate it.

Installation Manual

You will be able to use the service as soon as you receive a signal at the destination. If the "Out of Service Area" message appears after you arrive at the destination, please try restarting your smartphone several times.