FAQ
FAQ
VOYAGEESIM for Thailand
・iPhone
Please try restarting the device several times. Also, open "Settings" → "Cellular" on your iPhone and go to "SIMs" to check that eSIM is installed.
If it is not installed, please refer to the manual below and install it again.
・Android (Google Pixel)
Check your esim is installed, go to Settings → Network & Internet → SIM. If it is installed, tap the eSIM and check if data roaming is turned on. If it is not installed, please refer to the manual below and reinstall it.
If you are still unable to connect after restarting the device multiple times, please contact us via the inquiry page below.
After arriving at your destination, the usage will start from the moment you first start communicating, and the number of days will be counted in 24-hour increments.
This is available on any eSIM compatible device that supports tethering.
After installing the eSIM, you will not be able to receive local signals before you arrive in your destination; therefore, this message will be displayed. However since the eSIM itself has already been set up, there is no problem. Once you arrive in your destination, please refer to the manual below and activate it
You will be able to use the service as soon as you receive a signal at the destination. If the "Out of Service Area" message appears after you arrive at the destination, please try restarting your smartphone several times.
Please note that this product does not allow you to check the remaining data.
Only the 15days eSIM can be used to make and receive local calls at Thailand. For outgoing calls, you can make up to 15 minutes per call with no limit on the number of calls. You can only receive SMS. This eSIM cannot be used for the local identity verification.
The 7days eSIM can only be used for data. Please note that you cannot make calls or send/receive SMS.
There is no data usage limit. But after exceeding 15GB on a 7days eSIM, data speeds will be reduced to 1Mbps.
