FAQ
FAQ
VOYAGEESIM for Southeast Asia 5
・iPhone
Please try restarting the device several times. Also, open "Settings" → "Cellular" on your iPhone and go to "SIMs" to check that eSIM is installed.
If it is not installed, please refer to the manual below and install it again.
・Android (Google Pixel)
Check your esim is installed, go to Settings → Network & Internet → SIM. If it is installed, tap the eSIM and check if data roaming is turned on. If it is not installed, please refer to the manual below and reinstall it.
If you are still unable to connect after restarting the device multiple times, please contact us via the inquiry page below.
If you are out of range, try restarting the device three times to see if that helps.
If you cannot access the Internet even though you have a signal, please check the manual page below and reconfigure the APN setting.
After arriving at your destination, the usage will start from the moment you first start communicating, and the number of days is counted from 0:00 to 23:59 (GMT+8) Hong Kong time.
You can still use data at 128kbps.
This is available on any eSIM compatible device that supports tethering.
Don't worry. If you set it up in Japan, the Japanese carrier signal will be displayed, but it will not be activated. When it is activated, the following notification will be displayed.
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Welcome to Billion Connect!
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Please note that you cannot check the remaining data amount for this product.
