After completing the eSIM setup on the smartphone I plan to use, the message "Cannot activate eSIM" is displayed.

Q: After completing the eSIM setup on the smartphone I plan to use, the message "Cannot activate eSIM " is displayed.

A: After installing the eSIM, you will see the following message because you cannot receive Korean signals in Japan. However, the eSIM itself has already been set up. Please refer to page 2 of the manual below and activate it.

How to install and activate VOYAGEESIM for Korea (Procedure)

Once you arrive in Korea, you will be able to use the phone as it will pick up KT signals. If the "Out of Service" message appears after you arrive in Korea, please restart the phone several times.

If you would like, please also read the checklist that summarizes the preparations you need to make in advance, such as various settings after purchasing VOYAGEE SIM , and what you need to do after returning home, before you travel.

Related questions
Q: My smartphone is still out of signal range in Korea.
Q: Is there a daily usage limit?
Q: When does the data plan for the eSIM I purchased start?
Q: How can I check the expiration date after I start using the service?
Q: Can I use tethering?

    Two lines
    Slide title.

    And an optional subheading

    Rich text

    Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.

    Example title

    Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.

    Optional button

    Example title

    Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.

    Optional button

    Example title

    Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.

    Optional button

    Our retail store

    301 Front St W
    Toronto, Canada

    Mon - Fri, 8:30am - 10:30pm
    Saturday, 8:30am - 10:30pm
    Sunday, 8:30am - 10:30pm

    Get directions

    Contact us

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.